EASY RETURNS AND EXCHANGE
HOW TO START A RETURN OR EXCHANGE
How long is the return window?
We will accept returns within 30 days of delivery.
*Please note that we don't accept returns after the 30 day timeframe. If an item is sent back after the 30 day window, we may have to send it back to your default delivery address and ask you to cover the delivery costs.
It is recommended that you open and inspect the packaging after receiving the order. Please try them as soon as possible instead of washing them and removing the labels.
- Step 1: Contact us via Chat or Email to start your return.
- Step 2: Once we receive your request, we’ll be in touch and provide return instructions and refund options.
- Step 3: You'll need to ship your item(s) to the return address provided, then share the shipment tracking information with us.
- Step 4: That's it! Once we receive your returned package, we'll take care of the rest and process your refund as soon as possible.
Are there any fees for return:
If it is not a quality problem, we are not responsible for the cost of return/exchange.
The original shipping fee is not refundable.
You are responsible for the cost of return/exchange.
If the return is caused by the consumer, the consumer shall bear the freight. The specific cost should be based on the courier company you choose. If the goods received are damaged or incorrect due to our reasons, and for this reason, we will bear the shipping cost.
Important:
To qualify for a return, your item must be unused and in its original condition.
Please send us your return request within 12 hours after receiving the package.
When customers return or exchange items, they must use a traceable shipping service.
Any promotional gifts received must be included in the returned items, otherwise, the retail price of the promotional gifts can be substituted for the middle set.
Your refund credit will be automatically replaced with the original payment method within 3 working days after receipt and inspection of the return.
For any defective, damaged or mis-sent items, we will refund the full amount.
Please contact our Customer service at riuiyele@hotmail.com to get the return address.
Return Policy
If you're not absolutely in love with your Riuiyele order, we want to make it as simple as possible. See below for more information on our return policy.
Except for any products designated on the Site as non-returnable, we will accept returns of unworn, unwashed items in new condition with the original tags and hygienic liners attached within 30 days of their delivery date.
Please note that we don't accept returns after the 30 day timeframe. If an item is sent back after the 30 day window, we may have to send it back to your default delivery address and ask you to cover the delivery costs.
Our swimwear comes with a removeable hygiene liner to ensure your safety - return items cannot be accepted if the liner is removed. Please try on your items over your underwear without removing the hygiene liner.
For sanitary reasons, accessories are not eligible for returns or exchanges unless there is a quality issue.
Remember to take extra care to pack your return package properly so they don't get damaged on the way - we are not responsible for any returns until they reach our return address. Please also make sure to get proof of postage for reference incase you need to check the status with the carrier before it reaches us.
Gift cards, accessories are marked as flash sale, final sale & special sale are not eligible for returns or exchanges and will not be refunded.
GET IN TOUCH
Email to us: riuiyele@hotmail.com.
We will get back to you within 24 hrs. Please e-mail us if you have any questions. It's the most efficient way to get problems solved.
Hotline: +8615955182105 (Miss Zhao)
Live Chat (Online)