FAQS
1. HOW DO I PLACE MY ORDER?
Simply choose your style on the product page then click the “Add To Cart” button and follow the simple steps to complete your order.
We’ll prepare your order and let you know when it's on its way!
2. MY TRACKING NUMBER ISN’T WORKING
Tracking numbers can take 1-2 days to appear in the shipping carrier's system. Occasionally, the shipping carrier can lose an order. If the tracking number is still not working within a few days, please contact the shipping carrier. But we will do the best to help you solve the problem.
3. ACCOUNT RELATED
1). Should I create an account before making purchase?
For the best experience, we recommend that you sign up for a free account here. Sign up is quick and easy, plus you'll be able to enjoy members-only benefits!
If you don't want to sign up at the moment, you can still shop and checkout as a guest.
2). I forgot my password, how do I reset it?
To reset your password, click “Forgot password” on the sign in page. You'll be required to enter your email to receive password reset instructions. For further assistance, please contact our Customer Care Team.
4. HOW SECURE IS MY PERSONAL INFORMATION?
We adhere to the highest industry standards to protect your personal information when you checkout and purchase.
Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.
5. SIZE&FIT
1). How do I find the right size?
Use our Size Guide to find the best size based on your measurements.
For more specific sizing information, please feel free to reach out to our Customer Service and we'd be happy to help you find the perfect fit!
2). Can I purchase different sizes for tops and bottoms？
Yes, you can mix and match tops and bottoms as your needs. Although we do also have plenty of cute swimsuits that are sold in sets, we're working on developing more mix and match silhouettes, so stay tuned!
3). Why are there different size charts on the website？
To provide a better fit, we have listened to customers and constantly seeking ways to improve our products and optimize our size chart. If you have any questions about fit or need help selecting your size, please don't hesitate to contact our Customer Service riuiyele@hotmail.com.
6. PAYMENT ISSUES
1). Which payment methods do you accept?
We accept the following forms of payment:
2). What should I do if my card is declined?
To ensure your order is not declined when placing a new order we suggest the following:
- Check the card details on your account to make sure the information is correct.
- Make sure you enter the security code correctly - that's the three digit number on the back of your card.
Your credit or debit card company may have declined your payment. If this is the case, you will have to discuss directly with the issuing card company to find out why as we have no access to this information.
- As an alternate solution, you can try paying with a different card.
If you've tried the options above and are still having problems, contact our Customer Service with as many details as you can about the issue - including any error messages you receive and we'll try to resolve it as soon as we can.
3). What should I do if there is a payment error?
If you are experiencing error messages when making a payment, please make sure you've entered all of your card information correctly. If you continue to receive the payment error message, you will need to contact your bank or card issuer.
4). Can I use more than one coupon code on my order?
At this time, only one promotion can be applied per order.
5).What do I do if my coupon isn't working?
If your coupon isn't working, please feel free to get in touch with our Customer Service for assistance. Please keep in mind:
- Only one coupon code can be used per order.
- Conditions of each promotion vary, so make sure you check the details provided when you receive any codes.
7.ORDER RELATED
1). Can I cancel or change my order?
Your order can be cancelled/changed before it is shipped. Once your order has been shipped, you will receive a shipping information email. In this case, you may simply return or exchange by following our Return Instructions after you receive it within 30 days upon delivery.
For expedited assistance, please contact our Customer Service via online chat or emails within 12 hours after order was placed.
2). How can I find my order information?
You can log into your account on our website to view your order history. You can also review order information in the confirmation email that was sent to you at the time of purchase.
For further assistance, feel free to reach out to our Customer Service riuiyele@hotmail.com.
8.DELIVERY
1). How long does shipping take?
Please allow 1-3 business day to process in addition to the shipping times. For more information of shipping time, please click here.
2). If my order is delayed, what should I do?
If you didn’t receive your package within the time frame of the shipping method you selected, please feel free to contact our Customer Service. We'll be more than happy to help!
3). Can I have my order redirected to a different address if the package shipped?
Please note that once your order has been shipped and in transit, we will not be able to update the shipping address.
If the original address is a valid address, the parcel will be delivered there. You can contact your local post office when it arrives there, to see if they are still able to forward the package or redirect it for you.
If the original address is invalid, your package will be undeliverable and returned to our warehouse. You can contact our Customer Service with the order number. We'll be more than happy to help!
4). How do I track my order?
After the order is shipped, you will receive an email with tracking information. After the order has been paid, please pay attention to check your e-mail, we will send a confirmation e-mail for the shipment of the goods. If not, please contact our Customer Service riuiyele@hotmail.com.
5). What should I do if I never received my order?
Please verify all of your shipping details were correct. If you find that your details were filled out incorrectly or need further assistance, please contact our Customer Service with the order number and we'll be happy to help.
9. RETURNS AND EXCHANGE
Please view the return and exchange policy. If you have any problems, please contact our Customer Service with the order number and we'll be happy to help.